The digital mailroom is reinventing itself with advanced capture technology
●4 mins read
This article contains part of an interview originally published inArchimag(No. 332, March 2020).
In a time of increasing digitization of interactions and because it is now more necessary than ever for organizations to have valid, exhaustive and reliable data in real time, why should a digital mailroom now rely on advanced information capture technologies?
Issues with electronic management of incoming emails
We are witnessingexponential growth of non-structured content. Over 60% of the information that enters a company or an administration is in the form of hardcopy or electronic documents* and their volume will be multiplied 2 to 4 times by 2021* due to the effect of digitization of exchanges.
Faster extraction of quality data is key for making informed decisions, improving customer experience and increasing operational efficiency. It is not surprising that over 70% of organizations are making information capture a key to theirdigital transformation*!
How to meet these information capture challenges
Although document capture technologies have been in use for many years in mailrooms to support digitization initiatives in many activity sectors, they now have to reinvent themselves.
Fostering in real time the business processes that organizations wish toautomate as much as possible(such assubscriptionto a service, compensation for aloss, a request forwelfare allowances, processing ofsupplier invoices, etc.), take on the use ofnew formats and channels(mobile, portals, social media…) andintegrate easilyin open and scalable information systems is now essential.
Securing exchangesmade using documents has now become vital, insofar as digitization increases the risks of fraud and non-compliance.
Not to mention taking into account the latest advances in AI and Machine Learning, in order to guarantee a high level of service.
Simplicityof implementation based on the Cloud and web standards.
Thanks to this unparalleled advanced capture, organizations can accelerate their transformation and fully digitize all their business processes, making themfaster, smarter and more secure.
It is what makes user supporting documents available to administrators of theInfo-Retraite portaloperated byCaisse des dépôtsin 1 minute(compared to 24 or 48 hours previously).
It is what has enabledInter Mutuelles Assistancetogain 4.5 FTEto process more than 600,000 supplier invoices per year, with enhanced data reliability.* Sources: AIIM 2019 studies, Gartner & Markess by exægis
Graduated from the National School of Electronics and its Applications and Bordeaux Montaigne University, Thierry has nearly thirty years of experience in marketing in "IT" environments (with software publishers or in companies of services).