Personal Data Protection Policy

This Privacy Policy covers the data collection and processing practices carried out by ITESOFT on its website (hereinafter the "Site") and in the context of its recruitment activities.

It is intended for people browsing the Site, those requesting more information about our services and products.

It may be modified to comply with legal requirements or to meet our needs. The most recent version is the one available on this Site.

1. Who is responsible for processing your data?

The company responsable for processing your personal data is ITESOFT, a limited company with a capital of 368,029.68 euros, registered with the Nîmes Trade and Companies Register under number B 330 265 323, whose registered office is Parc d’Andron, le Séquoia – 30470 Aimargues – France.

ITESOFT is a provider of online application services (Software as a Service or "SaaS") for businesses. As such, it offers a BtoB service for omnichannel capture, fraud prevention, dematerialization, and agile automation of customer and supplier processes and operations, executed remotely via the Internet.

2. What personal data do we process?

The data we process falls into two main categories:

  • The data you provide us directly;
  • Technical data that we collect automatically.


The personal data that ITESOFT may collect and process in connection with your requests for contact or information about our services includes the following data:

  • Your name, first name, professional contact details;
  • Your professional data such as employer, position, sector of activity, service, and any other related dat

2.2 data we collect automatically

When you browse the Site, ITESOFT uses cookies to collect statistics on visitor traffic, for particular downloads, the number, date, and time of visits to our site. To learn more about cookie management, we invite you to read the section "About cookies and other trackers."

3. For what purposes IS your data processed?

We process your data in order to:
  • communicate with you and respond to your requests;
  • analyze, develop, improve and adapt the use, operation and performance of our Site, our products and our services;
  • send you newsletters, satisfaction surveys or any other information concerning ITESOFT;
  • analyze your needs regarding ITESOFT products and services;
  • process your requests to exercise rights in accordance with point 8 of said Policy;
  • comply with applicable laws and regulations.

4. On what legal basis does ITESOFT process this data?

We only use your personal data in cases provided for by applicable regulations. Here are the main justifications on which we base ourselves:

  • Your consent: when we actively ask for your agreement to use your personal data for a specific purpose.
  • Our contractual commitments: when it is necessary to process your data to fulfill obligations arising from our GCU/CGV or to verify information before starting a new contract with you.
  • Our legitimate interest: when the use of your data is necessary and justified by commercial and business grounds from our perspective, considering any risks to you.
  • Our legal obligations: when we need to process your personal data to comply with a law.

The table below explains the purposes we pursue associated with one of the legal justifications.

Purpose Legal justification
To communicate with you and respond to your requests Your consent
To analyze your needs regarding ITESOFT products and services Our legitimate interest
To analyze, develop, improve and adapt the use, operation and performance of our Site, our products and our services Our legitimate interest
To send you newsletters, satisfaction surveys or any other information concerning ITESOFT Your consent
To respond to your right requests Our legal obligations

5. Who are the recipients of the personal data we collect?

The table below explains the categories of recipients with whom we may share your data and the reasons for sharing.

Recipient category Reason for sharing
Technical service providers To provide us with computer software and ensure its maintenance
Analytical tools and search engines To improve the performance of our site
Subsidiaries To exchange customer files
Competent authorities To fulfill our legal obligations and defend our rights and interests

6. Is your data processed outside the European Union?

Your data is stored within the European Union, at the site host whose details appear in the General Conditions of Use.

In the event that the data is transferred outside the European Union, we undertake to take all necessary precautions to ensure the security of your data and to frame these transfers with appropriate guarantees as required by the regulations.

To ensure that each data transfer outside the EU complies with applicable regulations, we use the following legal mechanisms:

  • Adequacy decisions: we transfer personal data to countries outside the EU that have adequate laws to protect personal data, as determined by the European Commission.
  • Standard contractual clauses: these clauses require the other party to protect your data and provide you with rights and protections equivalent to those of the EU. They are available on the European Commission website.

7. How do we secure your personal data?

We implement physical and logical security measures to protect Personal Data in our possession against unauthorized access, use or disclosure, as well as against any other form of illicit Processing, in particular by setting up appropriate technical, physical, administrative and organizational protection measures.

We also contractually require our subcontractors and providers to protect Personal Data with the same level of protection that we impose on ourselves.

8. How Long Do We Keep Your Personal Data?

The duration for which we keep your data depends on the purposes for which it is processed.

In the context of your subscription to the newsletter, downloading a brochure or a white paper, using the contact form, logging in and posting on the site, we keep your Personal Data for a period of five years from your last interaction or until you request its deletion.

9. What Are Your Rights and How Can You Exercise Them?

In accordance with the Regulation (EU) 2016/679 relating to the protection of Personal Data, you have the following rights over your data: right of access, right of rectification, right of erasure (right to be forgotten), right of opposition, right to limit processing, right to portability, and right to withdraw your consent.

If you have any requests concerning the Processing of your Personal Data, you can contact our Data Protection Officer (DPO) at the following email address:


About Cookies and Other Trackers

What is a "cookie" or a tracker?
A cookie, or more generally a tracker (hereinafter "Cookie(s)"), is a file or an identifier that can be stored on your terminal (computer, tablet, or smartphone) and/or when consulting a service with an internet browser, via Digital Media. It allows recognizing the concerned terminal each time it accesses digital content containing Cookies from the same issuer, and depending on the Cookie, to collect additional information on your behavior within the services.

Who uses cookies?
Cookies can be placed by various recipients, by us, by our technical service providers, by our partners, or by third parties. Only the recipient for whom the Cookie is placed is capable of reading it; they are responsible for its use, the data it collects through it, and the recipients to whom it is sent.

How can I oppose it?
Depending on their purpose and use, cookies are subject to very strict categorization by the CNIL. Cookies that are "strictly necessary for the service" or "exempt from consent" can be deposited as soon as you log on for the first time. Other types of Cookies are subject to prior consent for the deposit or reading of information in your terminal; they will therefore be conditional on your activity on the Digital Media and the Consent Management Platform (CMP).
The subsequent use of Cookies or information resulting from the reading or tracking of the Cookie is set out in the CMP and in the present charter for the Publisher and its partners. You may give your consent via the CMP (legal basis = consent) or object to processing (legal basis = legitimate interest) via the opt-out links in the solution details below. .

How can I express or withdraw my consent?
You can express your choices regarding the placement or not of Cookies through the CMP that appears during your first visit. You can then withdraw your consent at any time by reconnecting to the CMP. Note that you will have to reiterate your choices if you are in private browsing or if you have deleted the preexisting Cookies. The choice to consent or not to Cookies according to their purposes is offered.
You can also object to the use of your data recipient by recipient or en masse within the same CMP.

Access the CMP

The consent you give is valid for a maximum period of six (6) months from the first deposit in the equipment of your terminal.
If you do not consent to the storage of Cookies or if you have deleted them, your navigation and experience on the Digital Media may be impaired and will not take into account your browsing history.
You can also configure your browser software so that the acceptance or refusal of Cookies is offered to you occasionally, we invite you to consult its user guide (links provided below).
We decline all responsibility for the consequences linked to malfunctions resulting from the absence of consent to Cookies and the impossibility of recording or consulting the Cookies necessary for the operation of the Digital Media due to your choices in your browser.

What are cookies for?

To best inform you about Cookies, we have grouped these Cookies according to their purpose: site navigation, audience measurement for the site Publisher, contextual or targeted advertising, sharing on social networks, and fraud detection.
Some Cookies are strictly necessary for our services and therefore do not require your consent.

Navigation Cookies

These Cookies are necessary for the service you have subscribed to and especially for correct navigation and the proper functioning of the Digital Media. They can be used to:

    • maintain your connection to the Digital Media from page to page and access your Contact data upon consultation;
    • adapt the presentation of the Digital Media to the display preferences of your terminal (language used, display resolution, dark mode or light mode display, etc.);
    • remember information relating to your identifiers;
    • implement security measures, for example when you are asked to reconnect to content or a service after a certain elapsed time.

Audience measurement and Content adaptation Cookies
These Cookies help to establish statistics and volumes of visits and use of the various elements making up the Digital Media (sections and Contents visited, journey), allowing us to improve the interest and ergonomics of the services by analyzing the overall visualization of the Digital Media. If you have submitted contact information, Cookies are deposited to associate navigation information with your personal data and thus adapt the Content according to your previous visits to the Digital Media.

Video playback Cookies
These Cookies allow you to watch videos on our Site

Cookies storing your choices
These Cookies are necessary to:
  • display the CMP, through which you can choose to accept or refuse Cookies, by purpose and by recipient;
  • Preserve your Cookie choices.

Advertising Cookies
Cookies are necessary for the proper functioning of advertising, even non-targeted, which allows you to view quality editorial content on Digital Media without financial compensation or at a lower cost.
Like other advertising-funded site publishers, we implement means to improve the relevance of ads. To this end, we or our partners collect, aggregate, and analyze often pseudonymous information from your navigation on the Digital Media (online activities, visits, pages viewed, links).
These Cookies, for example, prevent the repeated display of the same advertisement, verify its effectiveness, determine which advertisement to display based on your interests, contribute to improving your navigation and making it more interesting, improve the relevance of messages that may be addressed to you, carry out studies aimed at improving the presentation of our offers.
Subject to your prior consent, certain Cookies will be deposited to associate navigation information with your personal data and thus adapt the Content of the advertising spaces and communications offered.
If you refuse all targeted advertising Cookies, you will continue to receive advertising, but it will be standard advertising, not linked to your supposed preferences and therefore likely to interest you less.

Social network sharing cookies
We offer you the possibility to activate features allowing you to share editorial Content and any type of Content published on Digital Media through social networks. Social network Cookies are managed by the publisher of the social network site. You are invited to learn about the use policy of social networks on the concerned sites.

Fraud detection cookies
Third parties may deposit Cookies to fight against advertising fraud, for their own account.


List of Cookies Placed on Our Site:

Cookie Name Recipients Category Expiration Description
__cf_bm necessary 29 minutes Bot protection.
__cf_bm necessary 29 minutes Bot protection.
__cfruid necessary session This cookie is set by HubSpot's content delivery network provider due to their rate limiting policies.
__hs_cookie_cat_pref necessary 179 days Record the categories a visitor has consented to.
__hssrc statistical session Determine if the visitor has reset their browser.
__hstc statistical 179 days Visitor tracking: initial timestamp (first visit), last timestamp (last visit), current timestamp (current visit), and session number.
__hssc statistical 29 minutes Session tracking: domain, view count (increases with each session) and timestamp of session start.
hubspotutk statistical 179 days Maintain a trace of a visitor's identity. Transmitted to HubSpot on form submission and used for contact deduplication.
hs_ab_test statistical session Provide visitors with the same version of an A/B test page.
_ga statistical 399 days Distinguish users.
_ga_LK3ZF80CFG statistical 399 days Conserve session state.
_gcl_au advertising 89 days Store information on ad clicks and conversions. Allows measuring the effectiveness of ads and improving the accuracy of conversion measurement.
CLID statistical 364 days Identify the first time Clarity saw this user on a site using Clarity.
SM statistical session Synchronize the MUID across Microsoft domains.
ANONCHK statistical 9 minutes Indicates whether the MUID is transferred to ANID, a cookie used for advertising purposes. Clarity does not use ANID and is therefore always set to 0.
_clck statistical 364 days Preserve the Clarity user ID and preferences, unique to this site.
_clsk statistical 1439 minutes Connect multiple page views by a user into a single Clarity session record.
MR statistical 6 days Indicates whether to refresh the MUID.
MR statistical 6 days Indicates whether to refresh the MUID.
MUID statistical 389 days Identify unique web browsers visiting Microsoft sites.
MUID statistical 389 days Identify unique web browsers visiting Microsoft sites.
SRM_B statistical 389 days Identify unique web browsers visiting Microsoft sites.
lidc advertising 24 hours Optimize LinkedIn data center selection
bcookie advertising 364 days Identify each device accessing LinkedIn to detect abuse on the platform
bscookie advertising 354 days Remember that a logged-in user has been verified with two-factor authentication and has already logged in previously
ln_or advertising 1439 minutes Determine if Oribi analysis can be performed on a specific domain
UserMatchHistory advertising 29 days Record the time of the last sync
li_sugr advertising 89 days Find a probability match with a user's identity outside designated countries
StatistiqueSyncHistory advertising 29 days Store data on when a sync was performed with the lms_Statistique cookie

Third-party sites for cookie settings
You can connect to the Youronlinechoices site, offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France. This will allow you to know the companies registered on this platform and who offer the possibility to refuse or accept the Cookies used by these companies to adapt the advertisements that may be displayed on your terminal to the User's navigation information:
This English-language site also allows you to express your choice online via the following link:
For the management of Cookies, the configuration of each browser is different. It is described in the browser's help menu, which will allow you to know how to modify your cookie preferences:
For Internet Explorer™: 
For Safari™:
For Chrome™:
For Firefox™:
For Opera™: