- 01
Definition of a case file
- Define any type of case file separately and mention the attachments depending on the contexts
- 02
Capture of supporting documents
- A multi-media ergonomic filing interface designed to support users in the transfer of documents
- 03
Data recognition and extraction
- All documents are automatically recognized and the important data is extracted and indexed to avoid manual entry
- 04
Comprehensiveness and automatic reminder
- A fully automated collection and validation process including reminders to guarantee fast and efficient comprehensiveness.
- 05
Compliance and fraud detection
- A systematic document control guaranteeing compliance of documents and raising suspicions of fraud.
- 06
Easy integration
- A service that can easily be integrated in your portal guaranteeing no disruption to the customer journey
Satisfied users
100%
of users find the
experience easy
Operational gain
÷6
costs and case
processing times
Qualified case files
100%
documents are verified and tracked automatically
Unique simplicity
100%
easy-to-use: zero technical learning required
Don't take our word for it. Our customers say it better
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BPMN
ready-to-use
ITESOFT ONLY
OCR / IRC
Deep Learning
ITESOFT ONLY
Altermetry®
ITESOFT ONLY
Capture interactive responsive
ITESOFT ONLY
API Rest
Machine Learning
ITESOFT ONLY
Compliance Checks
ITESOFT ONLY
+1 Md
Documents processed per year
+1000
Digitalization projects
+600
Clients
Understand everything about digitization of customer experience
The behaviors and expectations of customers and users have undergone profound changes, brought about by the rise of Big Tech and new digital practices.
Everything you need to know about customer case processing
Automating case processing makes it possible to speed up and secure the collection of documents (compliance, fraud, comprehensiveness) and ultimately focus on decision-making.
