Automate to better manage processes
The objective of BPM, “Business Process Management” is to formalise and digitise business processes to be more efficient, since all companies and public organisations operate around processes without necessarily being aware of them.
Clearly describing company procedures (whether called “core business” or cross-functional) is a first step towards operational efficiency. But automating them whenever possible increases operational performance, for example by automatically collecting digitised information and displaying key metrics (KPIs). Even more important, transforming processes into BPM applications is the key to innovation adapting IT tools to the rhythm of business, while respecting what makes the organisation unique, in order to stand out from the competition.
The automation of tasks with low added value makes it possible to mobilise the skills of employees contributing actively to company growth. Mastering the design and management of business processes means guaranteeing the competitivity of organisations today and in the future.
Optimise internal processes
Based on BPM technology, ITESOFT | W4 enables dependably interpretating existing procedures while offering new functionalities that improve and secure processes (automation of notices, centralisation of data and progress history, furnished reports of restitution states...).
We use ITESOFT | W4 BPM platform to deploy other applications in addition to the internal processes already in place for several years: print orders, training requests...
Jerome Tharaud, Responsible for IT research and development at Prisma Media
Model BPMN processes without restraint
All organisations work around processes. According to analysts, process modelling is a key element in the digital transformation of business and government. The world is evolving so rapidly that it becomes necessary to introduce new models to understand it. These models are the business processes. To begin by modelling them is a way of understanding their complexity to prepare for the future. Because once explained, the control of these processes is naturally facilitated if they are automated with a BPM solution.
With this in mind, ITESOFT | W4 offers an online Web Modeller, to model processes in standard BPMN 2.0 without technical constraint. Its advanced functions make it the ideal tool for collaborative work between business and IT, which is the key to project success for all phases including analysis, formalisation, documentation and communication. It is for this reason that beyond sharing functions, it is possible for several users to intervene simultaneously in the design of the processes.
Finally, thanks to the support of the BPMN 2.0 standard, developed process models can be directly used by the BPMN+ process automation solution.
Connect data and documents to business processes
Whatever its scope of application, a business process necessarily conveys data. Whether extracted from enterprise databases or scanning systems, they are formally represented in a manner that structures referenced processes. In addition, documents play a key role, since they are a natural medium of rich information, especially conveyed during transactions with customers and suppliers.
By design, the document is integrated as such in the BPM solution. In addition to a service dedicated to content management integrated in the offer, a CMIS connector is also provided to interface with tools already in place on the market. And from a process perspective, the document has a role that is equivalent to any other type of medium.
Finally, the capture functions proposed by the SCPA platform facilitate content validation of the different types of documents handled, and consequently integration is all the more natural.
Go directly from the model to the application in “Low Code”
If processes are essential to enterprise operations, they must be made accessible to end users through web applications with navigation between screens and forms.
Since process logic is supported by a runtime engine in conjunction with the data model, the application can be produced from the templates. This is what the design tool provides with its new function of generating process applications in “Low Code”.
This approach, described in particular by Forrester, consists in producing source code that is already operational, so that developers can concentrate on business behaviors without having to worry about standard behaviors. Thanks to suitable structuring, the AngularJS product code is maintained in line with the data and process models. The applications are thus evolutionary over time and remain progressively synchronised with each modification of the models. Finally, to facilitate design tasks, the work environment (based on eclipse) includes several juxtaposable views for processes, data, screens and even source code.
The importance of graphic modelling no longer needs to be proven. The combination of different dimensions (process, data, application) facilitates discussions with the same point of reference between the different project stakeholders: operational teams and technical teams.
Manage and supervise processes
Process control requires continuous clarity with a global vision over the course of actions and the flow of information, enabling rapid intervention to maintain process fluidity and rapid processing times.
The indicators provided by these real-time monitoring tools enable process managers to identify possible malfunctions and to take corrective decisions as soon as possible ensuring that their service objectives are met. To assist in this task, reallocating resources or modifying process file priorities are configurable by business experts and can be executed automatically or manually depending on the situation.
In addition, a graphical data tool is available for specialists to perform ‘cold’ statistical analysis on the executed data, to create analytical graphs or applications, viewing, exploring and analysing the data in a totally configurable environment.
Finally, thanks to open architecture, in addition to processes the management tool is able to supervise and control third-party systems providing a consolidated view of enterprise operations.