your production performance

Support ITESOFT : Key figures


Average time to restore operational conditions


Satisfaction rate


Average time taken to treat an incident

Declaring and following your support requests 24/7

To handle your support requests, ITESOFT offers you a secure client area enabling you to declare and follow your requests for support at any time.

(You can also report your incident by email: support@itesoft.com)

Contact Support

Full technical and functional support, our experts are always available

After deployment, ITESOFT support becomes your unique technical contact and takes into account any type of request (incident, assistance request or evolution).

They provide you with the necessary technical assistance tailored to your needs to help you to increase the performance of your project and optimise the use of your software.

With its support team, ITESOFT accompanies you on a daily basis thanks to support services that integrate maintenance and complementary packaged services.

A team of 21 engineers, ITESOFT experts, qualified on technical environment peripheral to the solutions (OS, ERP, CRM …).

International coverage to provide a consistent level of support to all of our clients’ subsidiaries.

A proven incident management process designed for maximum quality of service.

A set of tools to ensure simple, reactive and efficient support (knowledge base, customer portal, call center …).

Discover ITESOFT Ecosystem! This is your dedicated space, whether you are customer, partner, technical or functional expert. It offers a multitude of services and resources for all the phases involved in your process-based application projects. The ecosystem is also an exchange platform where everyone can publish their contributions in the form of processes or applications that each member of the community can retrieve or buy from his or her designer. Customers and partners will also find all the necessary resources to keep their environments up to date and interact with the software editor. Finally, the news stream offers you information about activities related to business or technology linked with our products and solutions.

Questions about ensuring your project performance?