your production performance
Support ITESOFT | W4 : Key figures
Average time to restore operational conditions
Average time taken to treat an incident
Full technical and functional support, our experts are always available
After deployment, ITESOFT | W4 support becomes your unique technical contact and takes into account any type of request (incident, assistance request or evolution).
They provide you with the necessary technical assistance tailored to your needs to help you to increase the performance of your project and optimise the use of your software.
With its support team, ITESOFT | W4 accompanies you on a daily basis thanks to support services that integrate maintenance and complementary packaged services.
A team of 21 engineers, ITESOFT | W4 experts, qualified on technical environment peripheral to the solutions (OS, ERP, CRM …).
International coverage to provide a consistent level of support to all of our clients’ subsidiaries.
A proven incident management process designed for maximum quality of service.
A set of tools to ensure simple, reactive and efficient support (knowledge base, customer portal, call center …).
Discover ITESOFT | W4 Ecosystem! This is your dedicated space, whether you are customer, partner, technical or functional expert. It offers a multitude of services and resources for all the phases involved in your process-based application projects. The ecosystem is also an exchange platform where everyone can publish their contributions in the form of processes or applications that each member of the community can retrieve or buy from his or her designer. Customers and partners will also find all the necessary resources to keep their environments up to date and interact with the software editor. Finally, the news stream offers you information about activities related to business or technology linked with our products and solutions.