Optimise your customer relations

/ Digitalise and automate your customer processes : beat your competition by offering the most effective and secure multichannel customer engagement.

Gestion de la relation client

Customer relations management generates an increase in processing costs, organisation difficulties and potential loss of customers and prospects. If you’re faced with ever-increasing customer expectations, online connections and multiple contact channels the challenge of automating processes for customer relations management needs to be clear and effective.

The software suite SCPA for Customers is an integrated plateform containing all of the necessary modules for a multichannel capture and process automation wich ensures efficient, effective and agile customer relations management.

Benefits of automating processes for customer relations

 

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Reduced processing costs for customer records

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Improved customer relations and satisfaction

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Enhanced business competitiveness

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Optimization of processes and customer management performance

CAPTURE DOCUMENTS EXCHANGED WITH YOUR CUSTOMERS

Designed to capture a variety of unstructured documents, typical of B to C transactions ITESOFT.FreeMind handles all document flow, for any media (paper, fax, email etc.) and of all types (forms, manuscripts, bar codes etc.).

ITESOFT.FreeMind identifies the type of document being processed, to index, scan and extract relevant information.

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MODEL YOUR PROCESSES FOR CUSTOMER RELATIONS

The essential foundation of digitalise process management, ITESOFT.Streamline is for modeling and implementing processes to obtain *automated and efficient interactions with your customers *. Based on the BPM (Business Process Management) offer of W4, BPMN+ lets you control and orchestrate multichannel customer relations with simplicity and agility.

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SUPERVISE AND MANAGE YOUR PROCESSES FOR CUSTOMER RELATIONS

The offer for supervising and managing, ITESOFT.ProductionManager ensures that operations are optimized, checks that service commitments are met and that resources are properly allocated according to current task flow. Plus, ITESOFT.ProductionManager lets you reallocate resources manually or automatically.

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STORE AND DISTRIBUTE YOUR CUSTOMER RECORDS

As a storage base with access to documents, ITESOFT.Share ensures the circulation in digital format and enables consultation via the web or mobile.

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DETECT FRAUD IN PROCESSES FOR CUSTOMER RELATIONS

ITESOFT.FDS (Fraud Detection SaaS) is for automating and systematically checking document identity including supporting documents (proof of address, pay slips etc.) at any staged of the process to industrialize the assistance in fraud detection.

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ITESOFT solutions have helped us to improve our service quality and reduce processing time for our policyholder accounts.

Hichem HAMIMED
Head of Insurance Department, Directorate of Studies Arkéa –SURAVENIR ASSURANCES

THE OPINION OF OUR CLIENTS ON THEIR CUSTOMER RELATIONS MANAGEMENT

Oxford Health

Oxford Health

Oxford Health NHS Foundation Trust (OHFT) chose ITESOFT, a leading developer of automated document processing and Purchase-To-Pay (P2P) solution, to streamline their Accounts Payable process. This forward thinking approach from OHFT was a driving factor in the evolution of their shared service centre in Oxford.

CPP Group PLC

CPP Group Plc

“CPP Group Plc speeds up the capture and processing of 2 million business forms with ITESOFT’s suite of document capture, processing and management software”

Canal & River Trust

CANAL & RIVER TRUST

Canal & River Trust  has chosen ITESOFT, the leading developer of automated document capture, processing and management software solutions, to supply an advanced invoicing solution to streamline their Accounts Payable process. The company will also use the solution to process and post their expense forms.

BEST PRACTICE OF CUSTOMER RECORDS PAPERLESS

P2P AUTOMATION SURVEY

– Free White Paper –

Multi-ERP Support, Mobility, Analytics, Supplier Scoring, Supplier Collaboration … Learn more about P2P Automation new trends…The P2P Automation Survey has offered the perfect opportunity for companies to benefit from this market intelligence tool to benchmark their practices.

professional services

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Consulting and Support

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Project Organization

Maîtriser les risques


Risk Control

Précise de décision & Lancement


Project Launch

CERTIFIED SOLUTION

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INFORMATION REQUEST

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