Multichannel capture

/ Beyond paper
Multichannel capture

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The changing patterns of transactions between companies and consumer behavior requires processing document flows that are increasingly numerous and coming from multiple channels: paper, phone, fax, email, pdf, EDI (Electronic Data Interchange), web, social networks, sms, voice messages… *

Intelligent capture software enables automatically converting all incoming documents, regardless of the channel, into useful and usable data for the execution of business processes. Multichannel capture goes beyond just scanning documents, it can also record each entire document to analyze the content and extract relevant data. This information can then trigger the appropriate business process and be treated according to dynamic business rules.

THE FOUR STEPS OF MULTICHANNEL CAPTURE


Capture & collect

Incoming documents are captured in any format (paper, email, fax, EDI …) or source (mail room, decentralized sites, Computer servers …)


Identification & classification

Relying on ADR (Automatic Documents Recognition), the processed document is automatically identified and its detected structure is classified (single documents, complexe files or form…)


Extraction & validation

The relevant data is read and extracted through ADR technology and its algorithms ICR (Intelligent Character Recognition) / OCR (Optical Character Recognition)


Export data to business applications

The final step is to export the documents, metadata and content to storage applications, business process applications…

DOCUMENT CAPTURE PROCESSES

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Multichannel capture of customer documents

  • Document Capture of any media (paper, email, fax, ...) and from various channels (mail room, scanners, email server, web portal, ...) through a single platform
  • Processing of all types of documents, whether printed or handwritten, in free format (mail), semi-structured (invoices) or structured (forms)
  • Accessible and easy deployment, particularly with remote workers through capture tools and web video coding
  • Robust and secure architecture that can handle millions of documents per day

Multichannel capture of supplier documents

  • Capture invoices and credit notes from paper or structured digital documents (XML, EDI) or unstructured (PDF)
  • Connection to reference data providers for verification and reconciliation with purchase orders
  • Treatment capacity for very large volumes
  • Full-Text scanning (works without a specified document model) and automatic detection of multi-page invoices
  • Ease of deployment in decentralized organizations

BEST PRACTICE OF CUSTOMER RECORDS PAPERLESS

P2P AUTOMATION SURVEY

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