Document Process Automation Professional Services and Customer Support

Proper design is essential for making sure your project gets off to the right start. Many questions need to be answered before moving forward, including: Where to start? How to set goals that are challenging yet realistic? How to identify the main risks and design the proper risk mitigation plan?

ITESOFT teams know how to balance excellent technical understanding with business culture that will give your staff confidence that they are speaking the same language together. Our consultants are there to help you build a solid requirements document and set up the right processes.

Once the go-ahead is given, ITESOFT consultants and project managers have one primary goal in mind: successfully reaching targets on schedule plans and according to business objectives. ITESOFT assembles a project team comprised of Project Directors, Project Managers and Engineers. Depending on the situation, experts are called in to assist with highly specialised topics such as system architecture and databases to meet the demands of your specific project.

The ITESOFT Professional Services department has its own Project QA team that reviews all project work before delivery to our clients.

We don’t consider that a project is successful just because the solution delivery is signed-off. Our clients’ users and management also need to know that they can get assistance on the solutions they receive when they want it, when they need it. ITESOFT is aware that new systems can represent both technological and human challenges, so we stand by your side to make sure things go smoothly over the long-term.

Software maintenance includes standard telephone support and interactive web based support (Webex). Here we respond to all questions that a trained user may have about the software.

At the same time, ITESOFT recognises that some customers require a premium level of attention with priority service and support beyond normal business hours. Premium support makes sense for customers using the ITESOFT platform as part of a mission-critical solution.

ITESOFT has always considered high-quality client training to be an essential part of the success of any project. Four types of training are available: 3 standard courses for users, administrators and experts and one ad hoc course for clients who would like to have custom training for their staff.

Training is offered either at the ITESOFT training facility, where each attendee gets hands-on experience working directly on his or her own workstation, or on-site at the client’s location.