White Papers and Market Surveys from ITESOFT

AiiM White Paper : KPI for Digital Mailroom

AiiM research consistently shows that users are achieving impressive return on investment (ROI) from scanning and capture systems ...

The concept of a digital mailroom is readily understood - all incoming mail is scanned on entry, and delivered electronically to the appropriate department or process. In reality, only mail of business value is likely to be processed. This will predominantly be documents with structure such as forms, orders, invoices, delivery dockets and vouchers. In many situations, particularly in consumer or citizen-facing businesses, it will also include hand-written letters, application forms, change of details, supporting certificates, etc. Circulars, brochures, magazines and junk-mail will not be scanned. Although scan-to-archive may be part of the operational sequence, capture-to-process is the core technology, recognising and extracting useful data from the document or form, validating it against a customer name or transactional data within the enterprise back-office systems, routing it to the appropriate department, and triggering a workflow to start the process.

AIIM research consistently shows that users are achieving impressive return on investment (ROI) from scanning and capture systems, but what are the key factors in selecting a capture solution for incoming mail and successfully implementing it? In this report we consider the variability of input documents, requirements of downstream processes, successful recognition rates and the potential impact of exception handling on productivity.